What a small business can learn from selling a house

Lucy with a For Sale sign (SOLD).

I’m moving house. Can you tell by my frazzled face? I am also moving in with my parents temporarily, but that is a fresh hell I’ll save for wine therapy sessions. Yes, I’m the grown-up child moving back to the nest – my old childhood bedroom to be specific. Please send help and strong coffee. […]

The rise of the cheap logo

Lucy Beddall standing outside with the words The Rise of the Cheap Logo

I seem to be meeting quite a few business owners who have self-made logos, created using Canva or similar platforms aimed at those with basic (zero) graphic design skills. Or I hear ‘someone made it on Fiverr for £20’ or ‘there’s this fantastic free website that generates a business name and logo for you.’ Have […]

The glorious rise of the typo, and a lesson from Grange Hill

The Glorious Rise of the Typo and a Sausage!

I love seeing typos. Much as I adore ChatGPT (OpenAI) for its ideas, refining my clumsier thoughts, proofreading short texts, finding emojis and providing references, I’m also noticing its limitations. ChatGPT lies At times, it can be misleading, and it lies like a cheap watch. Recently, it has offered me some dubious responses, reminiscent of […]

Why you should love your competitors

Why you should love your competitors

How do you feel about your competitors? Do you want to crush them, humiliate them, or make them cry like babies? Do you blank them at networking events? Or maybe they ignore you and make you feel inadequate. But what if I told you that loving your competitors could be the key to your success? […]

Writing your own website copy is like being stuck in a tumble dryer

Tumble dryer

I spend most my professional life helping lovely clients with their marketing. I love it. And I’m good at it. So for the past few months, why does it feel like I have been living in a tumble dryer going round and round and round and round trying to write copy for my new website? I’ve ripped up my own rule book and acted like a mummified cucumber.

After sales customer experience – love your customers!

Love your customers

Your marketing responsibilities do not end at a purchase. Offering an excellent after-sales customer service is key to ensuring you stand out from the competition and increase the lifetime value of each customer. If you are operating in a busy market, regardless of whether you are a product or service-based business, this is your opportunity to retain and build repeat custom.

The QR code is not dead!

QR code revival

We know that Covid-19 has accelerated our adoption of new technologies (Teams, Zoom etc) and resurrected & rejuvenated some old technology – like QR codes. The NHS were one of the first to utilise them with their national track and trace posters. Restaurants were quick to follow by replacing their paper menus with QR codes on each table. Between 2018 and 2020, there has been a 96% increase in people using QR codes.